Introduction
Provider Host Plus ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Australian Privacy Act 1988 (Cth) ("Privacy Act"). By accessing our services or providing your personal information to us, you consent to the practices described in this policy.

Collection of Personal Information
We may collect personal information when you interact with our services, including but not limited to our website, phone calls, email communications, and in-person discussions. The types of personal information we may collect include:

• Name

• Email address

• Phone number

• Business details

• NDIS registration or service information
  

Purpose of Collection
We collect your personal information primarily to support you in accessing NDIS agency-managed funding and to facilitate our role in acting as the host provider for smaller or independent providers. Your information may be used for the following purposes:

• To respond to your enquiries and provide relevant information

• To assess and establish service partnerships

• To manage and deliver services on your behalf

• To maintain compliance with NDIS and government requirements
  

Use and Disclosure of Personal Information
We use and disclose your personal information only for the purposes outlined above, or where required by law. Your personal information may be shared with:

• Our internal team involved in service delivery and administration

• Third-party service providers who support our operations (e.g., cloud platforms, communication systems)

• Government departments or regulatory authorities as required

• Other parties in the event of a merger, acquisition, or transfer of assets
  
  

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, modification, or disclosure.

Access and Correction
You may request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details in Section 8.

Data Retention
We retain personal information only for as long as necessary to fulfil its intended purpose and to meet any legal, regulatory, or contractual obligations.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your information, please contact us at:
📧 admin@providerhostplus.com.au
🌐 www.phpus.com.au

Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.

Effective as of April 2025
For privacy-related concerns, please contact admin@providerhostplus.com.au